Question 1

System Technical Support FAQ List— Hydrorelax

Accepted Answer

First published: 2026-08-20 · Last updated: 2026-08-20 · By Sofia · Category: FAQ · 19 questions in 3 sections

Everything that needs a technical answer — component compatibility, how spa systems work, advanced ODM system solutions, and our production and quality control process.

Other FAQ sections: Products FAQ · Service FAQ

Compatibility & Technical Principles · Advanced ODM System Solutions · Production, Quality Control & Lead Time

Compatibility & Technical Principles

5 questions

Are your components compatible with my existing hot tub or bathtub models?

In most cases, yes — but compatibility has to be confirmed on three levels before we quote:

Dimensional — hole diameter, thread type, wall thickness, hose bore. See How to Identify Standard Dimensions When Sourcing Spa & Bathtub Components and OEM Hot Tub Pump Connectors: Thread, Flow, and Size Guide.
Electrical — voltage, frequency, plug standard, controller protocol.
System — flow rate against pump output, jet count against manifold capacity.

Send us photos of the existing part, the failed part with a ruler in frame, or the original model number. Our technical team will identify the equivalent and confirm the fit before you commit to an order.

If you are sourcing a complete system, parameter matching and power calculation are handled by us — see the advanced ODM section below.

What is the difference between a pump, a circulation pump and a blower?

Jet pump — high flow, drives the massage jets during a session.
Circulation pump — low wattage, runs continuously or on a timer to move water through the filter, heater and sanitiser.
Blower — moves air, not water, and feeds the bubble system.

Specifying only one of the three is the most common cause of underperforming systems.

See Hot Tub Pump VS. Blower, Hot Tub Circulation Pump: Ultimate Guide and Spa Pump & Air Blower: Everything you should know 2026.

Will your controller work with my control panel?

Controllers and panels must match on protocol, connector and firmware — not only on brand. When you order the controller and panel as a set from one source, compatibility is guaranteed. When mixing brands, send us the model numbers of both units and we will confirm before quoting.

See Hot Tub Controller and Control Panel Compatibility and Spa Control System: 15 Common FAQs Explained.

Are ozone generators and UV lamps safe for residential spas?

Yes, when correctly installed with a check valve and correctly sized to the water volume. Ozone is injected into the circulation line, reacts in the water, and reverts to oxygen; the check valve prevents backflow into the generator.

See Ozone System for Bathtubs: Is the Ozone Generator Safe?, How a Spa Ozone Generator Works and 25 FAQs About Hot Tub Ozone Generators.

Where can I find technical parameters, installation manuals and drawings?

For jets, shower hardware and similar accessories we publish detailed technical parameters and material descriptions. Most products ship with an instruction manual, and we provide installation videos where the assembly is not self-evident.

Downloadable material is collected in the Download Center. If a drawing you need is not published, request it from your sales contact. Projects using our advanced ODM service receive a full technical document set, described below.

Advanced ODM System Solutions

10 questions

What does the advanced ODM service ultimately deliver?

Whether you need a simple branding solution or complex system integration, we tailor the service to your specific requirements across spa, bathtub and shower room components. The sections below set out the specific scope of support.

What technical documents or drawings can you provide?

We can supply hand-drawn concept sketches, 3D renderings and process flow charts, covering component layout and plumbing schematics, so you understand the full system structure.

How do these technical documents help us?

Three practical uses:

Evaluate the product design accurately.
Speed up internal approval and procurement decisions, reducing communication errors.
Locate the faulty module quickly when a problem occurs, saving time and cost.

Our bill of materials is long. Can you supply all of it?

Our product range covers almost every line on a typical bill of materials. Where an item is missing, we can develop it to your requirement.

Sourcing each component separately is time-consuming. Can you consolidate it for us?

Yes. We map the functional logic of the whole system to your requirement, clarify the role of each component and how they relate, and prevent gaps or conflicts in the design. That removes the cross-brand comparison and integration work from your side.

Do we need to handle parameter matching and power calculations ourselves?

No. Parameter matching, power calculation and control system logic configuration between components are handled by our team, which lowers your technical communication cost.

Can you resolve compatibility issues between components?

Yes. Based on your existing system structure we determine the required specifications and models, ensuring the parameters and control logic of all components work together. For single-component compatibility, see the confirmation process at the top of this page.

Our project timeline is tight. Can you help us move faster?

Yes. Send us the project requirement and we return a complete system solution and configuration plan, so you can complete internal evaluation and approval quickly and start the project sooner.

Will maintenance and upgrades be easier if we adopt your system solution?

Yes. A clear system architecture supports fault diagnosis, part replacement and functional expansion, saving time and labour and reducing the complexity of maintenance and upgrades.

Do you offer exclusive designs or regional protection?

Both are open to discussion. This is not a theoretical offer — we already provide exclusive designs to some customers, and other customers have signed country or region exclusive supply agreements with us.

The exact scope of protection — which products, which markets, and for how long — is agreed per project, and is normally linked to order volume and length of cooperation. Mould-level exclusivity is covered in our Products FAQ.

If you are considering handing your own design to us for development, we recommend settling the exclusivity terms in writing at the project kick-off stage.

Production, Quality Control & Lead Time

4 questions

What is your lead time?

In-stock items: shipped in 7–15 days, depending on your region.
Items requiring production: approximately 25–40 days, counted from the date the deposit is received.
Samples: typically within 7 days by air or express.
New mould development: 30–40 days before production begins.

If you have a fixed on-shelf date, tell us at the quotation stage — we plan the production slot around it rather than reporting a delay later.

How do you control quality?

At least four inspection stages per order:

Pre-production confirmation — a pre-production sample is submitted; production only starts after you approve it.
In-production communication — regular progress reports, with any issue affecting quality or delivery raised and confirmed immediately.
Final inspection and packaging confirmation — full finished-goods inspection, plus confirmation of packing, marks and labels.
Pre-shipment confirmation — a final inspection report with photos is sent to you, and shipment only proceeds after your approval.

We control every step from raw material selection to final inspection. For surface-finished products, acid salt spray test data can be requested separately.

Can I track my order during production?

Yes. After your order is placed, you receive a detailed commercial invoice listing specifications, quantity, expected delivery date and any specific quality requirements, followed by regular production progress reports.

If the schedule needs adjustment, we tell you while there is still time to act on it.

Can I or my agent inspect before shipment?

Third-party and buyer inspections are accommodated. Our own pre-shipment report with photos is issued as standard.

If you use SGS, BV, Intertek or your own agent, arrange the booking with your sales contact so the inspection window is built into the production schedule.

Did not find your answer?

Send us your product list, target market and approximate volume, or simply photos of the parts you need. You will get a quotation within 8 hours, with specification confirmation and a compatibility check.

Contact us

About the author: Sofia compiles and maintains the Hydrorelax product and sourcing documentation. For anything not covered here, please contact us.

— End of System Technical Support —

Question 2

Service FAQ List— Hydrorelax

Accepted Answer

First published: 2026-08-20 · Last updated: 2026-08-20 · By Sofia · Category: FAQ · 22 questions in 5 sections

Everything about working with us as a supplier — who we are, samples and minimum order quantities, pricing, certification, shipping and payment terms, warranty and partner support.

Other FAQ sections: Products FAQ · System Technical Support

Company & Credentials · Samples, MOQ & Pricing · Certification & Compliance · Shipping, Payment & Terms · After-Sales & Partnership

Company & Credentials

6 questions

Are you a factory or a trading company?

Both. Hydrorelax is the hydro massage brand of Hangzhou Proway Import & Export Co., Ltd. We run our own production base and also act as the export arm that consolidates the wider Chinese bathtub, spa and shower supply chain.

Our group covers four production units:

Main factory (hydro massage components)
Door glass factory (shower tempered glass)
Control box factory (controllers and control panels)
Spa cover factory (covers and roll-up covers)

Categories outside these four units are handled by long-term partner factories that we audit and manage directly. This structure is why one purchase order can cover jets, pumps, blowers, controllers, covers and shower hardware at the same time.

How long has Hydrorelax been in business?

Our industry experience starts in 2000 — our founder began exporting sanitary ware and hydro massage components that year. In 2005 the business was formally registered in Hangzhou, China as Proway. As customer requirements spread across bathtub, spa and shower categories, Proway built its own factory and launched Hydrorelax in 2016 as its dedicated hydro massage system brand. The sub-brand Relaxlines was registered in 2018.

Some of the customers we met at the Italian and Frankfurt exhibitions in 2001–2002 are still working with us today.

How many customers do you serve, and which countries do you export to?

We have served over 1,000 customers and export to more than 65 countries. Among them, 45 clients have worked with us for over ten years — the earliest since 2003. Annual export value is USD 15 million.

Our customer base is mainly SPA, bathtub and shower enclosure manufacturers across Europe, North America, Eastern Europe and Southeast Asia.

What is your R&D capability?

Core figures: 20% annual new-product growth, 50+ patents, 50+ certifications, 1,000+ design cases, 200,000+ sets exported, 99% customer satisfaction, 100+ original hydro system designs, and roughly 200 products developed each year.

Our development team is led by three specialists with 15+ years each in massage system design, shower room system design and industrial design, under CEO Jonny Jiang.

Standard development workflow: client requirements analysis → technical evaluation and proposal → sample development and testing → mass production and quality control → logistics and delivery → after-sales support and continuous improvement.

Why is your price higher than some other suppliers?

Price differences almost always trace back to specification differences, not to margin. The common gaps we see when buyers compare quotations:

Send us a competitor quotation with specifications and we will map it line by line, showing exactly where the difference sits.

I am new to the spa or bathtub industry. Can you help?

Yes. We provide regional market consulting: we review which categories sell in your market, recommend the configurations local buyers actually specify, and build a component list around your target retail price.

If you already know the system you want but not the matching, we will do the matching for you — you give us the target price and function requirements, we return a complete system specification.

Further reading: How to Choose a Reliable Spa Components Supplier from China.

Samples, MOQ & Pricing

5 questions

Can I get samples? Are they free?

We provide 1–2 samples free of charge; you cover the shipping cost. For custom designs there is a sample charge, which is refundable once the order reaches the agreed quantity. For higher-value products, the sample fee can be waived on a second order.

Samples ship by air or express (DHL, UPS, FedEx, TNT, EMS) and normally arrive within 7 days. Some oversized items cannot travel by air.

Request through the Sample Request form or your sales contact.

What is your MOQ?

MOQ is set per item, because a moulded plastic fitting and a stainless steel jet face have very different production economics. Stock items generally have a low threshold; customised items, custom colours and branded packaging carry a higher one.

The following trigger an MOQ requirement: logo customization, colours outside the standard swatch, custom packaging, and custom moulds.

If your volume is below the standard MOQ, tell us anyway — where the item is in stock or can be combined with a running production batch, we will look for a workable arrangement.

Background: Spa Accessories Kits Wholesale FAQ: MOQ, Certifications, Compatibility & Lead Time Explained.

Do you offer volume discounts?

Yes. We work on a wholesale basis and the discount rate depends on product type and order quantity — higher quantity, lower unit price.

Mixed containers combining several categories also improve your landed cost per unit, because freight is shared across the whole order.

Are your prices fixed long term?

Quotations are valid for a defined period. If you need price stability across a season or a full year, we can sign a long-term cooperation agreement covering both price and supply continuity — this is the standard arrangement for buyers with recurring volume.

Can I mix different products in one order or one container?

Yes, and we recommend it. We plan container loading around the actual mix, accounting for both volume and weight limits, and we provide separate procurement, shipment and financial lists so that a delay on one component does not hold up the rest of your production schedule.

Where it suits you better, we can also ship in batches.

Certification & Compliance

4 questions

Which certifications do your products hold?

We hold CE, UL, RoHS, CSA and cUPC certificates and can provide copies relevant to your country or region. Our plastic materials additionally comply with the European REACH standard.

If your market requires a certificate we do not currently hold, contact us — we will confirm feasibility for your specific item.

Do your products meet the standards of my country?

Requirements differ by market and by component. Electrical parts (pumps, blowers, heaters, controllers, LED systems) are the most regulated; mechanical fittings less so.

Tell us the destination market and the intended application, and we will confirm which of our certificates apply and which additional testing, if any, is required.

What export documents do you provide?

Every order includes the documents needed for clearance: commercial invoice, packing list and certificate of origin, plus any additional document your customs authority requires.

Tell us at order confirmation which documents your broker needs, and how they must be worded.

Do you support sustainability requirements?

Yes. For the European market we use a non-toxic, lead-free and recyclable raw material system, with all materials compliant with REACH and RoHS. On the production side we run energy-optimised processes to reduce waste and carbon output.

Shipping, Payment & Terms

3 questions

What shipping methods and Incoterms do you offer?

Methods: express and air for samples and urgent items (DHL, UPS, FedEx, TNT, EMS); sea freight for bulk orders. We ship worldwide, working with logistics partners on flexible routing and real-time tracking.

Incoterms: EXW, FOB, CFR, CIF.

Packing is planned per product — wooden pallets, foam protection and weight optimisation — to maximise the goods loaded within container weight limits.

Reference: The Complete Guide to Importing Bathtub Fittings from China and A Complete Guide to Hot Tub Manufacturing & Shipping in China.

What are your payment terms?

Standard terms are 30% deposit before production, balance before shipment. Small orders are paid in full before production.

Small amounts: Western Union, PayPal
Larger amounts: T/T, D/P, L/C, O/A

For VIP customers we offer OA (open account) terms — a longer payment cycle plus preferential pricing, with a defined funding plan and repayment schedule per order. This is designed for buyers who need to build stock ahead of a peak season without tying up working capital.

What happens if freight rates spike or a vessel is delayed?

We notify you as soon as we know, share the actual situation rather than a summary, and propose options — alternative routing, split shipment, or revised timing.

Force majeure events are handled with the same transparency, at whatever stage the order has reached.

After-Sales & Partnership

4 questions

What warranty do you provide?

Most products carry a 2-year warranty, covering replacement or repair of defective components.

Warranty terms vary by category for some products. If the warranty period is not stated on the product page, you can ask us for the exact term of that model at any time — this can be confirmed at the quotation stage, rather than waiting until a problem occurs.

To process a claim, send photos or video of the fault, the order reference and the item code. In most cases we can diagnose remotely and dispatch the replacement without waiting for the part to be returned.

How fast do you respond, and what support do I get after installation?

First reply: within 3 hours. Quotation: within 8 hours. Our R&D page also records an 8-hour average for professional solutions, complaint handling and technical answers, with a 99% satisfaction rate and 100% issue resolution.

Installation support: step-by-step video tutorials, illustrated guides on our blog, and live assistance by chat or video.

Ongoing: customer feedback and follow-up. Recurring issues are fed back into product improvement, as described in our Products FAQ.

Worked examples: How We Solved a Damaged Shower Overhead Shipment Within 24 Hours and How We Solved a Suspected Whirlpool Bathtub Component Quality Problem.

What marketing support do you provide to distributors?

Product brochures, product photography and market analysis for your region. Where a partner needs more, our marketing team can assist with brand planning and campaign strategy.

Market analysis draws on Chinese public export data combined with feedback from customers across our markets, which allows us to give trend forecasts rather than general opinion.

How do I keep up with new products, and how do I start working with you?

Staying informed: subscribe on the website to receive new-product emails, follow our News and Blog, and check the quarterly New Products releases. We are also active on LinkedIn, YouTube, Facebook, TikTok, X and Instagram.

Starting in five steps:

Send your requirement — product list, target market, approximate volume, target price, or simply photos of the parts you need.
Receive a quotation within 8 hours, with specification confirmation and compatibility check.
Order 1–2 samples for validation.
Confirm the pre-production sample, then move to production with a 30% deposit.
Receive the pre-shipment inspection report, approve, and take delivery.

Contact us at hydrorelax.com/contact-us.

Did not find your answer?

Send us your product list, target market and approximate volume, or simply photos of the parts you need. You will get a quotation within 8 hours, with specification confirmation and a compatibility check.

Contact us

About the author: Sofia compiles and maintains the Hydrorelax product and sourcing documentation. For anything not covered here, please contact us.

— End of Service FAQ —

Question 3

Products FAQ List — Hydrorelax

Accepted Answer

First published: 2026-08-20 · Last updated: 2026-08-20 · By Sofia · Category: FAQ · 70 questions in 9 sections

Everything about what we make and how far it can be customised — product range, material and finish selection, and the full scope of logo, colour, packaging, material, tooling and product-upgrade customization.

Other FAQ sections: Service FAQ · System Technical Support

Product Range & Selection · Customization Overview · Logo Customization · Colour Customization · Packaging Customization · Material Customization · Surface Finishing · New Product Development & Tooling · Product Upgrades

Product Range & Selection

6 questions

What are your main product lines?

Three industries, organised by system rather than by isolated SKU.

Spa components — whirlpool system (spa pumps, water jets, heaters, suctions, air controls, hoses & fittings), bubble system (air jets, blowers, air manifolds, air hose), sterilisation system (ozone generators, UV lamps, venturi), water feature system (fountains, waterfalls), audio-visual system, support system (spa covers, cover lifters, steps, handrails, caddies), electric control system, circulatory system, thermostatic system, framework system, LED light system.

Bathtub components — whirlpool system, bubble system, water inlet system (faucet sets, waterfall faucets), comfort system (pillows, armrests), support system (brackets, bathtub feet), electric control, LED lighting, ozone, aromatherapy, drainage and thermostatic systems.

Shower room accessories — hand showers, rain shower heads, mixing valves, shower risers, holders and connectors, shower hoses, drains, glass support bars, tempered glass, pulleys, handles, hinges, magnet strips, seats, armrests, back massage jets, foot massage units, top lights, shower room controllers.

Expanded categories — our product development now reaches beyond bathroom components into complete units and accessories for wellness and leisure environments, currently including sauna rooms, sauna accessories, ice baths and cold plunge tubs, with the range still growing.

We also publish pre-matched Hot Tub System Sets (whirlpool / bubble / LED / control) for buyers who prefer a ready-configured system, plus quarterly New Products releases.

How do I choose between 304 and 316 stainless steel?

Both are stainless steel; the difference is corrosion resistance. 304 is adequate for standard freshwater domestic use. 316 contains molybdenum and resists chloride and salt corrosion far better, which matters for:

commercial and high-bromine/chlorine water treatment
coastal or saltwater installations
markets with hard water or aggressive sanitiser regimes

For buyers in cold-climate and high-usage markets, we normally recommend 316 faces on jets and suctions.

Full comparison: 304 or 316 Stainless Steel Jets. Our own upgrade of air jet bodies from PVC to 304/316 is described in the Product Upgrades section below.

What is the difference between air jets and water jets, and which do I need?

Water jets are driven by a pump and deliver directional hydrotherapy pressure. Air jets are driven by a blower and produce a lighter, full-surface bubble effect. Most premium tubs use both, on separate circuits.

Detail: Air Jets vs. Water Jets in Spa Systems and Ultimate Guide to Different Types of Spa Jets and Their Applications.

Do you supply complete systems or only individual parts?

Both. Individual replacement parts are available for service and spare-part business, and we also supply pre-matched Hot Tub System Sets — whirlpool, bubble, LED and control systems delivered as verified assemblies.

For LED in particular we recommend the full-kit approach, because mixed-source lights and transformers are a frequent failure point: Hot Tub LED Lights Failure? Ensure Compatibility by Ordering Full Kits from One Supplier.

Broader context: Hot Tub OEM Assembly: System Architecture, Dependency Chains, and Production Logic.

Do you supply spare and wear parts for models you did not originally manufacture?

Yes. Cross-brand replacement is a core part of our business — filter cartridges, jet internals, seals, pillows, hoses, air controls and cover parts. Send a photo and the original dimensions, and our team will identify a compatible equivalent.

See Sourcing Compatible Spa Parts from China: What to Know and How to Identify and Replace Worn Spa Jets.

Are your products suitable for cold-climate markets?

Yes, and this is a specification decision, not a marketing claim. For markets with sustained sub-zero winters we advise:

316 stainless faces on jets and suctions
cover materials rated for snow load, not only for insulation
freeze-protection logic on the controller
UV-resistant, weather-grade plastics (see the Material Customization section)
winter operation and drain-down guidance supplied to the end user

See From Frost to Snow Load: Selecting Hot Tub Cover Materials for Winter-Ready Markets and Hot Tub Winter Care.

Customization Overview

3 questions

What is the difference between OEM and ODM?

OEM — visual branding. The product itself is unchanged; your brand identity is applied through logo marking, colour application and packaging design. This is the fastest and most cost-effective route to a branded line.

ODM — core development. This covers material configuration, precise structural design, functional innovation and process optimisation, and directly determines the market competitiveness and brand value of the product. It includes:

Material and surface finishing configuration
New product development — appearance, function, dimensions, mould opening and sampling
Upgrades to existing products — engineering optimisation plus user and client feedback
System solutions — from function to system, and from system to matched components

Overview: Hydrorelax Spa & Bathtub & Shower Parts Customization Solutions and the Your Preferred Partner page.

Which categories does your customization service cover?

Bathtub components, spa components, shower room accessories and their related products. All five customization types — logo, colour, packaging, material and surface finishing — are available across the three categories.

Feasibility for an individual product depends on its material and structure; confirm with your sales contact.

At what stage should material and surface finishing be decided?

At the preliminary stage of product development. Material and surface finishing customization is the front end of ODM development, and it determines the structural design, tooling plan and system integration path that follow — get this wrong and every later step has to be reworked.

Logo Customization

10 questions

Which logo marking techniques do you support?

Seven single techniques plus one combined technique, matched to different material surfaces.

Technique	Typical application
Screen printing	Spa covers, spa steps, bathtub and spa control panels, controller plastic housings
Inkjet coding	Spa and bathtub hoses, PVC pipes and other pipe fittings
Nameplate sticker	Pumps, blowers, ozone generators, controllers
Sewn fabric label	Spa covers
Embroidery	Spa covers
UV printing	Bathtub, spa and shower room accessories
Laser engraving	Stainless steel and metal faces; bathtub, spa and shower accessories
Screen printing + heat pressing	Spa covers, especially outdoor or high-frequency use

Logo customization requires the item to reach its MOQ.

Can several techniques be combined on one product?

Yes. As long as the product material allows it, you can combine techniques as required. The most common combination is screen printing followed by heat pressing, described below.

How does screen printing work, and what are its characteristics?

Ink is transferred onto the product surface through a mesh stencil, then air-dried or UV-cured to form a lasting image.

Characteristics: durable, abrasion-resistant and waterproof, with good colour retention, suitable for outdoor and humid environments; economical and well suited to large production runs; supports custom patterns and QR codes.

Applied to: spa covers, spa steps, bathtub and spa control panels, controller plastic housings.

How does inkjet coding work, and what suits it?

Fine ink droplets are sprayed onto the product surface through a nozzle to form text or patterns. Printing is clear and throughput is high, and it flexibly prints specification parameters and batch numbers, which suits large-scale line production.

Applied to: spa and bathtub hoses, PVC pipes and other pipe fittings.

How are nameplate stickers made, and what are their characteristics?

Brand artwork is transferred precisely onto a plastic or metal substrate by screen printing, digital printing, thermal transfer or etching, then covered with a protective layer to form a durable self-adhesive nameplate.

Characteristics: wide choice of textures and colours, abrasion- and fade-resistant, strong brand recognition and a premium appearance.

Applied to: pumps, blowers, ozone generators and controllers, for displaying logos and product information.

How is a sewn fabric label applied?

A classic woven or printed fabric label is stitched onto the product surface. The look is understated and durable, with a standard label size of 5 × 1.5 cm, suited to customers who prefer a restrained brand presentation.

Applied to: spa covers, stitched onto the cover surface.

What does an embroidered logo look like?

The logo is embroidered directly onto the product surface with needle and thread, producing a raised texture. The effect is dimensional and tactile with a high-end appearance, suited to customers with higher brand image requirements.

Applied to: brand logo customization on spa cover surfaces.

What is the difference between UV printing and laser engraving?

UV printing cures ink rapidly with ultraviolet light; laser engraving uses a laser beam to etch a permanent logo directly into the product surface.

What they share is coverage: both work across a wider range of product types and materials, and can render a brand mark on almost any visible surface. Applied across bathtub, spa and shower room accessories.

What is screen printing combined with heat pressing?

The logo is first screen printed onto the product surface, then heat pressed — heat and pressure bond the image more tightly to the surface.

It combines the clarity of screen printing with the durability of heat pressing, giving stronger adhesion and better resistance to peeling. Applied to spa covers, particularly for outdoor or high-frequency use.

What logo options are available for spa covers?

Spa covers offer five logo customization methods:

Sewn fabric label
Printing, including QR codes and custom patterns
Embroidery
Screen printing
Screen printing + heat pressing

For outdoor or high-frequency use we recommend the fifth option.

Colour Customization

5 questions

Can product colours be customised?

Yes. Our products normally come with a standard colour swatch for quick selection, with no additional development cost.

Can I choose a colour outside the standard swatch? Is there a minimum order?

Colours outside the standard swatch can be customised, but colour customization on components carries a minimum order quantity (MOQ). MOQ is set per product — contact us to confirm for your item.

Does colour customization affect the material or the production process?

No. Colour customization applies to appearance only and does not change the material, production process or surface treatment. It can be implemented quickly while keeping your brand visual identity consistent.

Is colour customization suitable for large production runs?

Very much so. The standard swatch route requires no extra development cost, which makes it particularly suitable for large runs and entry-level OEM customization.

Which parts can be colour-customised, and what colours are available?

Product	Customisable part	Colours available
Pipes	Pipe body	Multiple colours; see the standard swatch, physical samples available
Spa cover	Outer skin (surface material)	12 standard swatch options including navy, maroon and black, with physical colour samples
Pumps and blowers	Housing (pump body)	Blue, yellow, green, silver-grey and others
LED lamp drivers	Housing	Black, blue, white
LED lights	Housing	White, stainless steel, gold, black, chrome and others
Jets	Jet face	White, chrome, matte black, gunmetal grey, brushed gold
Drain fittings	Face cover	Multiple colour and texture combinations; see the Surface Finishing section

The colour-changing modes of LED lights can also be customised — contact us to confirm the options.

Packaging Customization

9 questions

What types of packaging customization do you offer?

Two categories, selected according to the order: bulk packaging and retail packaging.

What packaging materials are available for individual products?

Depending on the product and the protection required: plastic bags, bubble wrap, paper, or dedicated plastic protective covers — the last of these is particularly suitable for products with metal surfaces, to prevent scratching in transit.

How is packing safety ensured when several products ship together?

Main components are packed together in durable bags; small parts are bagged separately to prevent them rubbing against each other or getting lost.

How are products protected inside the carton?

Bubble wrap or foam is selected as filling material according to the gaps and shapes inside the carton, creating a stable protective environment for the products.

Can the outer carton be customised? Is it worth doing?

Yes, we offer outer carton customization — company logo, product information and handling marks can be printed on the carton surface.

Whether to do it is your decision. Carton customization generally improves professionalism and brand exposure while ensuring transport safety and easy identification in the warehouse — the value is clearest for buyers with a distribution network.

What retail packaging formats do you offer?

Three formats, all suitable for supermarket and online sales channels: custom hanging card packaging, custom brand colour boxes, and custom set/combo packaging.

What is custom hanging card packaging suited to?

Single-item display in supermarket and online channels. It balances product protection with visual appeal, helping improve the purchase experience and brand recognition.

What products suit a custom brand colour box?

Accessories such as spa filters, for shelf display in supermarket and online channels. Brand artwork and product information can be printed on the box, strengthening shelf presence and brand recognition.

What products suit custom set packaging?

Products where several matching items are combined into one set for retail — a shower kit, for example. It lets the end consumer buy a complete set in one purchase, and raises both brand image and product value.

Material Customization

9 questions

What is material customization, and why does it matter?

Material and surface finishing customization is the preliminary stage of ODM product development, laying the foundation for the product design and system integration that follow.

Material directly affects durability, feel and perceived quality. Customising it lets you select the most appropriate material for each application and market, balancing cost against quality while building a genuinely differentiated product.

How wide is your material selection?

Ten plastics: ABS, PVC, PP, PS, PE, PA, PC, PU, EVA, TPE

Four metals: stainless steel, zinc alloy, aluminium alloy, brass

Four common surface treatments: electroplating, brushing, polishing, spray painting — further options are listed in the Surface Finishing section.

All of these can be freely selected and upgraded during the customization stage. For materials outside this list, contact us to confirm feasibility.

How much does material affect the service life of hardware?

Considerably. Material directly determines corrosion resistance, load capacity and wear resistance, which in turn set the overall service life. Choose according to the actual operating environment and product positioning — not on unit price alone.

What are the characteristics of the four metals?

Material	Characteristics	Common components
Stainless steel	Corrosion-resistant and high strength; the upgrade direction for premium spa and bathtub components	Jet faces, handrails, rollers, bathtub hoses
Zinc alloy	Excellent formability and plasticity, compatible with many surface treatments	Hinges, handles — with electroplating for both appearance and durability
Aluminium alloy	Lightweight and corrosion-resistant, balancing strength against weight	Support bars and rails in sliding systems
Brass	Corrosion-resistant, resilient and easy to machine; suits traditional or retro styling	Handle components

For the choice between 304 and 316 stainless steel, see the Product Range & Selection section above.

Do your plastics meet export market environmental standards?

Yes. All product materials comply with the European REACH and RoHS standards. For the European market we use a non-toxic, lead-free and recyclable raw material system, ensuring both product safety and environmental compliance.

How much does heat resistance vary between plastics?

Considerably. Material must be selected against the actual temperature of the environment the component sits in.

Material	Approximate upper temperature limit
PVC	60 °C
ABS / PU	80 °C
PS	90 °C
PP	100 °C
PC	110 °C

Hot water lines and areas around the heater cannot use the standard PVC specification.

Where is each of the ten plastics used?

Material	Characteristics	Common components
ABS	Tough, lightweight, easy to machine, platable and paintable, good impact resistance; yellows and ages under prolonged UV exposure	Jet faces, drain covers, spa steps, filter housings and other non-pressure parts
PVC	Strong chemical resistance, good sealing, low cost, easy to machine; upper limit around 60 °C, unsuitable for high impact or high pressure	Spa water pipes, air pipes, drainage systems, air hose connectors
PP	Better heat resistance and toughness, lower density, non-absorbent, excellent chemical stability, resists ageing and cracking over time	Bathtub foot pads, spa steps, spa caddies
PC	High transparency, impact-resistant, heat-resistant and flame-retardant; surface scratches easily and needs a protective coating, higher cost	LED lens covers, transparent inspection windows, control panels
PS	High moulding precision, good surface gloss, low cost; brittle with poor impact resistance and limited heat resistance, unsuitable for load-bearing parts	Spa skirt PS panels and other non-structural decorative parts
PU	Soft and elastic, pressure- and wear-resistant, skin-friendly, mouldable into complex shapes; weaker heat resistance, may soften under prolonged hot water immersion	Headrests, massage backrests, armrest edging and other parts in direct body contact
PE	Good waterproofing, flexible, low-temperature and UV resistant, low cost	Low-pressure hoses, shower room waterproofing components
PA	Resilient, dimensionally stable, high strength, wear- and impact-resistant	Spa cover lifters
EVA	Soft, lightweight, waterproof, excellent cushioning	Spa and bathtub pillows
TPE	Excellent elasticity and softness, tolerant of high and low temperatures, recyclable	Bathtub hoses, sealing gaskets

How do plastic requirements differ between outdoor and indoor spas?

Outdoor requires UV resistance, weatherability and ageing resistance — we recommend PC and weather-grade ABS.

Indoor is more flexible on decorative quality and cost, and standard ABS is sufficient.

This matters most in markets where outdoor spas dominate, such as Poland, the Baltics and Romania. Using indoor-grade ABS on an outdoor unit will yellow and embrittle within two or three winters.

How does plastic selection differ between commercial and residential spas?

Commercial units run at high frequency and demand greater durability and pressure resistance — we recommend PC and high-strength ABS.

Residential units run less frequently, so conventional materials such as ABS and PVC are sufficient and keep cost under control.

Surface Finishing

14 questions

Which metal surface finishing processes do you offer?

Four common processes: electroplating, brushing, polishing and spray painting, customisable to requirement and balancing functional protection against decorative effect.

Further options beyond these four are available — contact us to discuss.

Does the finishing result differ between materials?

Noticeably:

Stainless steel — brushing, polishing, matte black and similar finishes
Zinc alloy — suits electroplating, producing chrome, nickel and other effects
Aluminium alloy — usually anodised
Brass — commonly polished or given an antique finish

Which is most durable: electroplating, brushing or spray painting?

Electroplating and brushing are more durable. Electroplating has strong corrosion resistance; brushing with a PVD coating performs well in humid environments. Spray painting looks contemporary but needs comparatively more maintenance over time.

Which finish suits which product style?

Electroplating (mirror bright) — mid-to-high-end products, where gloss and corrosion resistance matter
Brushing (matte texture) — understated, refined styling; wear-resistant and durable
Spray painting (matte black and other solid colours) — modern minimalist styling, flexible colour choice, good value

How is electroplating done?

Normally in a three-layer structure:

Copper base layer — seals the surface and improves adhesion
Nickel middle layer — prevents oxidation and rust
Chrome outer layer — keeps the finish bright and stable long term

Commonly applied to zinc alloy and copper substrates. Zinc alloy is highly formable and takes many surface treatments; copper substrate has few impurities and high purity, making it the ideal base for high-quality plating.

The result can be a polished mirror, matte or nickel finish, with a refined, premium feel. Commonly used on jet faces, air switches, zinc alloy handles and faucets.

Is a thicker plating layer always better?

No. More layers does not mean better quality — some products claim 5 or 6 plating layers, which may simply be masking poor substrate quality or weak casting. What actually determines plating quality is the purity of the substrate itself and the stability of the plating process: high-quality copper substrate with low impurity content is the key factor.

This is worth pressing on when comparing quotations, otherwise it is easy to be misled by layer count.

Do plated surfaces show fingerprints and water marks? Is maintenance difficult?

Mirror plating does show fingerprints and water marks, but a light wipe with a cloth restores the shine, so daily maintenance is not demanding. If your end customers are particularly sensitive to this, a brushed finish is more fingerprint-resistant.

How can I judge the quality of a surface finish?

Ask the manufacturer for acid salt spray test data. The test reflects the corrosion rate of the product in an acidic environment and is a key indicator of finishing quality. A reliable manufacturer will usually offer this data without being asked — evasion on this point is itself a signal.

How is brushing done?

The metal surface is mechanically ground to produce straight, wave or circular grain, giving a matte texture. A PVD coating is usually applied afterwards for further protection against rust, oxidation and staining.

The result is an even, fine linear grain with a high-end appearance that resists fingerprints and hides light scratches. Commonly used on jet faces, handrails and handles.

Which materials can be brushed, and is the result the same?

Brushing can be applied to 304 stainless steel and copper, with a difference in result:

304 stainless steel — the usual choice for premium components, but harder to process; some factories struggle to achieve a flawless finish
Copper — easier to machine, and generally produces a finer, more refined brushed effect

What is spray painting used for?

Paint is sprayed onto the metal surface to form a protective and decorative coating. It supports a wide range of custom colours while improving corrosion and wear resistance. Commonly used on spa towel rails and spa cover lifter brackets.

What is polishing used for?

The metal surface is ground to a mirror finish. The result is highly reflective, bright and easy to clean. Suitable for metals such as stainless steel and zinc alloy, and commonly applied to jet faces, faucets, shower heads and handles.

For black shower accessories, should I choose electroplating or spray painting?

Both can produce black, with different trade-offs:

Black electroplating — technically more demanding and more expensive
Spray painting — multiple paint layers cured at high temperature, giving even, stable colour that resists fading and peeling, at a better cost

Spray painting is the mainstream choice for black products in volume, and suits modern minimalist styling well.

Can the colour and texture of drain fittings be customised?

Yes. Drain fittings support a range of colour and texture combinations — contact us for the detailed options.

New Product Development & Tooling

12 questions

Can product appearance be customised?

Yes. We support custom development of product appearance, including different styles, lines and visual design directions.

What does the product design stage cover?

Three areas: appearance customization, new product technology and function customization, and dimensional specification customization.

Can new functions or technologies be developed for a single product?

Yes. We support custom development of new technologies and functions on individual products, helping customers differentiate their range.

Can component dimensions and structures be customised?

Yes. Provide the specific dimensional requirements and we will develop to them.

Is your product development limited to bathroom components?

No. Our new products now cover complete units and accessories across wellness and leisure environments, currently including sauna rooms, sauna accessories, ice baths and cold plunge tubs, with the range still expanding.

Can spa cover shapes be customised? Which shapes are supported?

Yes. Square, rectangular, round, octagonal, irregular and arched shapes are all supported, with further options available.

Is spa cover customization a core part of your business?

Yes. Spa cover customization is one of our core lines, produced by the group's dedicated spa cover factory — one of the four production units described in our Service FAQ. Contact us for detailed information.

Can you develop a product from our drawing or concept sketch?

Yes. We turn concepts into workable design solutions, provide design guidance aligned with current industry trends, and can produce preliminary designs where you do not have drawings — which removes design cost from your side.

The full path is concept and ideation → rapid prototyping and durability testing → system integration → mass production.

Can you open moulds for us? Which types are supported?

Yes. Whether a large integrated mould or a small single-part mould, we produce high-precision mechanical moulds to your design. Where tooling cost is the constraint, we also offer manual moulding, which reduces development cost substantially at lower volumes.

How long does mould development take?

Mould development is completed in 30–40 days, after which production scheduling begins. Build this period into your launch timeline.

Is there an additional charge for mould opening?

Yes. Custom moulds incur an additional tooling charge, payable by the customer, with the amount depending on mould type and complexity. Send us the product drawing or requirement description and we will quote the tooling cost separately.

Will our dedicated mould be used for other customers?

No. A customer's dedicated mould carries exclusive usage rights — we guarantee that any mould you supply or commission remains exclusive to you, is never disclosed externally, and is never used on another customer's order.

Where further legal assurance is needed, we can sign a contract setting out the terms of mould use, covering scope of use, custody responsibility and confidentiality obligations. Raise this at the tooling stage and we will prepare the agreement alongside.

Product Upgrades

2 questions

What happens if a problem appears in real-world use?

We track how products perform in actual use. Our team develops targeted improvements based on the pain points that surface in the field, and once validated, rolls those improvements out across the market as a product iteration.

In other words, the problem you report ends up improving the product itself — not just triggering a one-off replacement.

Do you have a real example of a material upgrade?

Yes. Prolonged use and extreme outdoor conditions caused the PVC bodies of air jets to age, making bubble output unstable. We launched a dedicated upgrade programme replacing PVC entirely with 304 / 316 stainless steel, which markedly improved jet stability in harsh environments, and then extended the same approach to other products with comparable material issues.

Related article: Hot Tub Air Jet Rust Solution: Product Improvement from Supplier.

Did not find your answer?

Send us your product list, target market and approximate volume, or simply photos of the parts you need. You will get a quotation within 8 hours, with specification confirmation and a compatibility check.

Contact us

About the author: Sofia compiles and maintains the Hydrorelax product and sourcing documentation. For anything not covered here, please contact us.

— End of Products FAQ —

Question 4

Complete list of Hydrorelax Terms of Service

Accepted Answer

Hydrorelax

Our story starts in 2000, when our founder began exporting sanitary ware and hydromassage components — that is where our 25 years of industry experience comes from. In 2005 the business was formalised as Hangzhou Proway, and in 2016 we launched Hydrorelax as our dedicated brand for spa and bathtub hydromassage systems. Relaxlines followed in 2018.

In the course of trading, Proway found that customers' needs for sanitary fittings were extremely diverse. Customers switch between bathtubs, spas and showers depending on their country's standard of living and market, and it is very difficult for customers to find different suppliers of components for these three sectors in China. Recognizing the diversity of market needs, Proway decided to consolidate the resources of China's bathroom fittings industry with the aim of solving the difficult problem of sourcing bathroom fittings and providing a one-stop solution to customers.

To achieve this goal, Proway established its own factory, while Hydrorelax, Proway's main brand, was born, focusing on providing customers with high quality sanitary products and excellent service.

Proway is one of the few domestic and international suppliers of bathtubs, spas and showers.

To date, we have successfully served more than 3,000 customers in more than 80 countries around the world. Our vision is to be a company that provides the best solutions for the world to cooperate and win-win in the spa and life upgrade products industry for a long time.

Pre-sales:

Professional Technical Support

Hydrorelax, as a manufacturer with 24 years of industry experience, has very specialized product knowledge. Whether it is product installation, replacement, or product matching, function principle, Hydrorelax can answer for customers, and also can provide professional and detailed product information. At the same time, we are able to accurately understand the needs of our customers, so that we can recommend the products they need or replacements, and if they have difficulty in finding suitable components locally, they can also contact us at any time.

Market Trend Analysis

If the customer just enters the sanitary ware industry and does not know enough about the products and the market, Hydrorelax will be the best partner. relying on the public import and export data, combined with the actual feedback of the customers on the products in each country, Hydrorelax accurately captures the global market trends and analyzes the customer's country's market share according to the customer's actual situation, recommending the products for the customer, providing the data and the market trend prediction, helping the customer to quickly grab the market trend. market trend forecasts, helping clients to quickly capture market share and thus realize business growth.

One-stop efficient service

Hydrorelax has its own production factories and has also established close cooperation with hundreds of high-quality component factories, so Hydrorelax is able to provide one-stop sourcing service for all kinds of components covering tens of thousands of products in all categories of the three major industries of bathtubs, spas and showers, which can effectively reduce the cost of trial and error of the customers and optimize the customer's purchasing experience. From procurement to installation, we will solve all the problems for customers.

Detailed Product Information

Hydrorelax is building the most complete industry product database, each of our products are equipped with detailed technical parameters, instruction manuals and installation manuals, to ensure that we can help customers quickly grasp the product performance, specifications and scope of application, to reduce the cost of learning.

At the same time, we provide disassembly animation for each product to help customers understand the structure and function of the product; provide actual shooting video for each product to help customers more intuitively feel the details and functions of the product; provide installation video for each product to help customers solve installation problems.

Quick Sample Provision

Hydrorelax can provide one sample for free, but the customer needs to pay the shipping cost. This is the quickest way to check the quality of the product and minimize the procurement risk. For higher value samples, the cost can be reduced by placing a second order. Smaller samples can be sent by air or courier, including DHL, UPS, FEDEX, TNT, EMS, etc., and can usually be delivered within seven days.

Product Development

Hydrorelax provides comprehensive OEM/ODM services. If customers need customized molds, we support 30-40 days to complete the development of molds; in addition to traditional mechanical molds, Hydrorelax also provides cost-effective manual modeling services, which effectively reduces the cost of mold development for customers. Meanwhile, we can also provide design service for customers to reduce their design cost.

On Sale:

Efficient Communication and Order Processing

Immediately after you have successfully placed your order, Hydrorelax will provide you with a detailed commercial invoice, which will set out all the details of your order, including product specifications, quantities, expected delivery date, and any specific quality, packaging, etc. requirements. At the same time, we will provide the customer with a production progress report, which will give the customer a full picture of the production process.

Quality Inspection

We have a four-step quality inspection process:

① Sample Confirmation: We will provide samples for our customers and make adjustments according to the requirements, and the production of the big goods will not start officially until we are sure that the samples are correct.

② Communication and confirmation during the production process: We report the production progress to customers regularly and solve any problems that may affect the delivery date of the goods.

③ Final product quality inspection and packaging confirmation: after the completion of the product production, a comprehensive quality inspection, and the product in accordance with customer requirements, such as packing and labeling.

④ Confirmation before shipment: Before packing the goods, we will provide customers with final photos of the goods packing, and after packing, we will also take corresponding photos of the cargo hold for customers.

Optimization of logistics

Hydrorelax has been in the business for more than 20 years and has deep cooperation with many logistics companies, so we can transport the products to all over the world by different ways, including sea freight, air freight and express delivery. Meanwhile, if the customer has his own logistics partner, we can also deliver the goods to the customer's designated location. When the products purchased by customers are in stock, the fastest delivery time is 7-15 days; if the products need to be manufactured, the delivery time is about 25-40 days from the time the customer formally pays the deposit. Customers can also communicate with us if they need to receive their goods by a specific date, and we will do our best to meet the demand.

Hydrorelax can reduce logistic costs for customers through flexible container allocation services, rational planning, accurate measurement, and maximizing the use of every inch of space in the container. Whether it is special packaging: wooden pallets, foam packaging, etc., or the weight distribution of each box, we will give full consideration to ensure that more cargo is loaded within the weight limit.

In the case of involving many kinds of components, batch production, and multiple factories to transfer goods, we can ensure that the components are shipped uniformly to avoid the delay of individual components affecting the overall logistics progress. Whether we concentrate on multiple styles of goods to be shipped together, or choose to ship in batches, we will optimize the logistics solution as much as possible, to provide customers with more efficient transportation services.

Efficient communication and risk planning

Hydrorelax will use specialized knowledge to answer customers' questions, guide customers, and ensure that product information (such as product parameters, packaging methods, etc.) and order data are accurate.

In the event of force majeure, such as rising ocean freight rates, delayed shipment schedules and other unforeseen circumstances, we will be the first to communicate the situation to our customers and propose appropriate solutions. No matter what stage the order progresses to, we always uphold the interests of the customer first.

After Sales:

Full warranty and repair service

If the product malfunctions due to product quality problems during the warranty period, we will provide you with free repair or replacement services. Our after-sales team provides at least one year warranty, if you receive the parts with obvious manufacturing defects, please provide a detailed description of the defects and attach the relevant photos or videos, so that we can confirm where the key problem of the product is at the first time.

The technical department will verify the situation according to the information you provide and give a solution within 24 hours, common solutions are as follows:

Replacement or replacement: If the product is really defective, we will arrange product replacement or replacement according to the contractual commitment and bear the related costs.

Return: If the defect cannot be repaired or replaced, we will return the defective product and refund the money according to the contract terms.

Compensation or Discount: In some cases, if the product is partially defective and you are still willing to accept it, we will provide compensation or discount as compensation.

In addition, as a general rule, the warranty does not apply in the following cases:

Human damage: The warranty will not apply if the defect was caused by improper handling by the customer during transportation or use.

Damage during transportation: If the damage occurs during transportation, the customer needs to inspect the goods on the spot when receiving them and promptly claim the damage from the transportation company; transportation damage beyond the statute of limitations is not covered by the warranty.

Non-Quality Problems: The warranty also does not apply if the defects are caused by customer-defined configurations, external factors (e.g., environmental issues), or compatibility issues with external equipment.

Expired warranty: If the problem occurs outside the warranty period specified in the contract, the related repair or replacement service will no longer apply.

Professional Installation Guidance

Our after-sales team has a wealth of professional knowledge and practical experience, in order to ensure that customers can successfully install and use the product, we provide technical support and troubleshooting services, and can quickly respond to all kinds of technical needs of customers.

If you encounter any problems in the process of product installation and use, we will provide you with technical support through a variety of ways:

1. Real-time online communication

When customers encounter problems, you can directly connect to our technical team, technical experts can provide one-on-one online guidance through video calls, telephone and other ways. If some of the products support remote connection for equipment diagnosis, technical experts will also directly remote debugging equipment.

2. Video Demonstration

For complex operation or equipment debugging, we provide detailed instruction video to help customers understand the correct operation steps.

3. Frequently asked questions and technical information

In order to help customers quickly get started and deal with common problems, we generally provide product technical manuals, FAQ documents on our website, covering product installation, commissioning and common troubleshooting methods.

4. Maintenance Program

Our technical team will provide maintenance programs and suggestions based on product characteristics and customers' actual usage to help customers extend the service life of their equipment and ensure optimal performance.

Regular collection of customer feedback

After product delivery, we regularly conduct customer satisfaction surveys to understand any problems encountered by customers in the process of using the product and collect suggestions for product improvement. Our relationship with our customers is not just a simple transaction, but rather a long term communication to build a solid partnership. Through continuous interaction, we constantly obtain first-hand information on market data and changes in product demand, so that we can make adjustments to our products, quickly present new products to our partners, and help our customers grow steadily.

Question 5

Are the prices you offer guaranteed for the long term?

Accepted Answer

Our prices are valid for a specific period of time, and you can sign a long-term cooperation agreement with us to ensure stable prices and supplies.

Question 6

What marketing support can I get from you?

Accepted Answer

We offer marketing support such as marketing analysis, product brochures and pictures to help you promote products. If necessary, our professional marketing team can help you with brand planning and campaign strategy.

Question 7

How can I keep up with your latest products or promotions?

Accepted Answer

You can subscribe to our website, we send you emails when we update new products; meanwhile we have active social media accounts on LinkedIn, youtube, facebook, TikTok, twitter, Instagram, etc. You are welcome to follow us and get the latest information about our company and products.

Question 8

Why your price is higher than other suppliers?

Accepted Answer

Different products has different price, although the same product which use different fabric and workmanship will have different price, as suppliers, we promise to provide the best pre-sales and after-sales service for the customers!

Question 9

Do your products meet the standards of my country? Do you provide export related documents?

Accepted Answer

We have CE, UL, ROHS, CSA, CUPC certificates and can provide you with copy of the certificates for your country and region.If you need other specific certificates, feel free to contact us!

And we provide relevant export documents for each order, including invoice, packing list, certificate of origin, etc. to ensure smooth customs clearance.

Question 10

Can I get samples?Can you offer discounts for bulk purchases?

Accepted Answer

Sure, we can send the samples for free, but customer should pay the freight cost. It will cost some sample charge for custom desighs, but it is refundable when order is up to certain quantity.

And we mainly provide wholesale service.The specific discount rate can be determined according to your product type and order quantity. The higher the quantity, the cheaper the price.

Question 11

Could you put our logo on the packing of the products?

Accepted Answer

Yes, it is easy to print your logo on the package of the product, we provide OEM service.

All of our products can be packaged according to your requirements, but your order needs to reach the MOQ.

Question 12

What's your shipment terms?Price terms? And how to pay?

Accepted Answer

First, we offer a variety of shipping methods. Usually, we send samples by air or express (DHL,UPS,FEDEX,TNT,EMS). If the order is larger, it will be shipped by sea.

Second we offer EXW / FOB/ CFR / CIF .

Third, usually you should pay 30% deposit before production, the balance paid before shipping. For rhe small order, you need to pay the whole payment before production. Small amount: Western union, Paypal; Big amount:T/T, D/P, L/C, O/A.

Question 13

Are you a factory or trading company?

Accepted Answer

We are a manufactory & trading company.

We have professional team of workers, service and inspection, and we have own tub factories.