Complaint Cases

You may have experienced this kind of frustration: the hot tub control panel works perfectly, yet the LED spa lights fail to respond as expected.

Reliable Bathtub Component Supplier Hydrorelax confirmed Chile client's bathtub spout "rust" from iron pipes, not product quality issue, gained trust.

With years of experience and strong technical know-how, our team quickly reviewed the request, confirmed the materials, and shipped the updated parts in no time.

In early 2024, one of our French clients reported that 46 overhead showers were damaged during transport, with some shells dented and panels cracked.

Highlighting how Hydrorelax, a leading manufacturer and supplier of shower enclosure accessories, responded efficiently to market feedback on a new model.

The bathtub air switch is one such “small but mighty” component —its tiny form directly governs the on-and-off of the tub’s functional system.

In the hot tub industry, the durability and surface stability of accessories directly shape the end-user experience and the long-term reputation of a brand.